Terms & Conditions

1. Definitions

• "Agreement" — these Terms together with any engagement letter or service confirmation issued by the Firm.
• "Client" — the individual or organisation that engages the Firm for services.
• "Services" — immigration advisory, application preparation, submission management, and related consultancy as described in the applicable engagement letter.
• "Government Authorities" — includes the Immigration Department of Malaysia, Jabatan Imigresen Malaysia, Expatriate Services Division (ESD), and MYXpats Centre.
• "Fees" — the consultancy fees payable by the Client as set out in the engagement letter, excluding government fees.
• "Content" — any documents, data, or materials provided by the Client to the Firm in connection with an engagement.

2. Acceptance of Terms

These Terms form a binding agreement upon the earlier of: (a) the Client's written acceptance of an engagement letter; or (b) the Firm's commencement of services at the Client's request. The Client must be at least 18 years of age and have the legal capacity to enter into this agreement. Organisations engaging the Firm confirm that the person communicating on their behalf has authority to bind the organisation.

3. Service Description

The Firm provides immigration advisory services in Malaysia, including Employment Pass applications, Permanent Residency advisory, and Corporate Immigration Programme management. The precise scope of each engagement is defined in the engagement letter. Services do not include legal representation in court proceedings or advice on matters outside the scope of Malaysian immigration law.

Services are available to individuals residing in or relocating to Malaysia and to organisations registered or operating in Malaysia. The Firm reserves the right to decline engagements at its discretion, including where eligibility criteria are not met.

4. Client Responsibilities

The Client agrees to:

• Provide complete, accurate, and truthful information and documents at all times
• Supply all requested documents promptly and in the format specified by the Firm
• Notify the Firm promptly of any change in circumstances that may affect an application
• Not request the Firm to submit information the Client knows to be false or misleading
• Pay all Fees and government fees as specified in the engagement letter
• Comply with all applicable Malaysian immigration laws and conditions attached to any pass or permit obtained

Provision of false or misleading information may result in immediate termination of the engagement and may carry serious consequences under Malaysian immigration law. The Firm accepts no liability for adverse outcomes resulting from inaccurate information provided by the Client.

5. User Accounts

Where the Firm provides access to a client portal or compliance dashboard, the Client is responsible for maintaining the security of their login credentials and for all activity conducted under their account. The Client must notify the Firm immediately of any unauthorised access. The Firm reserves the right to suspend access where security concerns are identified.

6. Fees and Payment

Consultancy fees are set out in the engagement letter and are quoted in Malaysian Ringgit (RM), exclusive of government fees. Government fees are subject to change without notice and are the Client's responsibility. Payment terms are as specified in the engagement letter.

The Firm's fees are non-refundable once work has commenced on an engagement, except where the engagement is terminated by the Firm without cause. An unsuccessful application outcome does not entitle the Client to a refund of the Firm's fees, as those fees relate to services rendered rather than to any particular outcome.

7. Intellectual Property

All materials, processes, templates, checklists, and systems developed by the Firm and used in delivering services remain the intellectual property of Wawasan Legal. The Client is granted a limited, non-exclusive, non-transferable licence to use materials provided solely for the purpose of their own immigration matter. No materials may be reproduced, distributed, or used for any other purpose without the Firm's prior written consent.

8. Disclaimers — No Guarantee of Outcome

Immigration decisions are made exclusively by the relevant Government Authorities. The Firm does not and cannot guarantee any particular application outcome. Our services are directed at maximising the quality and completeness of each submission; the final decision rests entirely with the applicable authority.

Services are provided on an advisory basis. Nothing in these Terms or in any communication from the Firm constitutes legal advice unless expressly confirmed in a formal engagement letter signed by a qualified legal practitioner. Processing timelines stated are indicative only and dependent on government workload.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, the Firm's total liability to the Client in connection with any engagement shall not exceed the total fees paid by the Client to the Firm for that specific engagement. The Firm shall not be liable for indirect, consequential, special, or punitive losses, including loss of opportunity or anticipated benefit.

The Firm is not liable for delays or adverse outcomes caused by Government Authorities, changes in government policy or law, technical failures of government systems (including ESD Online), or force majeure events beyond the Firm's reasonable control.

10. Indemnification

The Client agrees to indemnify and hold harmless Wawasan Legal, its practitioners, and staff from and against any claims, losses, costs, or liabilities arising from: (a) inaccurate or incomplete information provided by the Client; (b) the Client's breach of these Terms; or (c) the Client's violation of any applicable law or regulation.

11. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement. The Firm will not disclose Client information to any party other than Government Authorities as required to process the application, except with the Client's prior written consent or as required by applicable law. This obligation survives termination of the engagement.

12. Termination

Either party may terminate the engagement by providing written notice. Where the Client terminates after work has commenced, fees for work completed to the date of termination remain payable. The Firm may terminate an engagement immediately and without liability if the Client provides false information, fails to cooperate with reasonable requests, or asks the Firm to act in a manner contrary to applicable law or professional standards.

Upon termination, the Firm will return Client documents and materials within a reasonable period. Provisions relating to confidentiality, intellectual property, and limitation of liability survive termination.

13. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation within 30 days of a written notice of dispute before initiating any formal proceedings. Disputes not resolved through negotiation shall be subject to the exclusive jurisdiction of the courts of Malaysia, with Kuala Lumpur as the agreed venue.

14. General Provisions

• Entire agreement: These Terms and the engagement letter constitute the entire agreement between the parties and supersede all prior understandings.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of the right to do so in the future.
• Assignment: The Client may not assign their rights or obligations without the Firm's prior written consent. The Firm may assign obligations to affiliated professional partners with reasonable notice.
• Notices: All formal notices under these Terms shall be in writing and delivered by email to the addresses confirmed in the engagement letter.

15. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be published on this page with an updated effective date. For ongoing engagements, material changes will be communicated by email with reasonable notice. Continued engagement with the Firm following any update constitutes acceptance of the revised Terms.

16. Contact

For legal enquiries regarding these Terms, please contact: